THE ST JAMES PRACTICE CHRISTMAS AND NEW YEAR PLANNING
IMPORTANT INFORMATION REGARDING CHANGES TO OUR APPOINTMENT SYSTEM FROM 21ST DECEMBER 2016 - 5TH JANUARY 2017
DURING THIS PERIOD WE WILL BE PROVIDING SAME DAY BOOKABLE APPOINTMENTS ONLY
YOU WILL NOT BE ABLE TO PRE-BOOK ANY ROUTINE APPOINTMENTS
THERE WILL BE LIMITED APPOINTMENTS AVAILABLE TO PRE-BOOK ONLINE IF NEEDED
PLEASE SPEAK TO RECEPTION FOR MORE INFORMATION.
CHILDREN AND ADULT FLU CLINIC DATES:
Please be aware we holding our adult flu clinics on the following dates:
Please contact the surgery for further information
Saturday 10th December = 9am-11am
Monday 12th December = 4pm-6pm
We hope that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of our services.
This website is designed for both existing patients and those looking to register with us. You can download a registration form from this website.
We are a committed and well established family GP Practice based in Walthamstow. We pride ourselves in providing our patients with high standards of care in a friendly environment. We aim to achieve this by working with and for our patients and the community. We are proud to be part of the Patient Participation Group (PPG).
Our surgery team now consists of seven GP’s, one Senior Practice Nurse, one Senior HCA, one HCA, one Reception/Duty Manager managing a team of eleven Receptionists and two Administrators, one Clinical Services Manager, one Medical Secretary + one p/time Asst. Medical Administrator and one Practice Manager.
St James Medical Practice is proud to announce that due to the increase in our patient population within our Practice we have now made the following changes within the Practice to best meet our Patient’s needs & requirements.
Firstly we are pleased to announce the arrival of our new salaried GP Dr Lucy Piggin - MBBS, BSc (1st Class Hons), MRCGP, DRCOG, DFSRH which we hope will help with meeting the patient demand for appointments.
Secondly, we have recruited a further x2 Reception / Administration persons to again help and assist with the increase of incoming telephone calls and administration works. And finally we are also in the process of recruiting x2 Prescription Clerks to help manage and deliver the high demand for repeat prescription requests.
Consultations are by appointments and can be booked in person over the telephone during opening hours. A number of appointments are pre-bookable up to 4 weeks in advance and a number of appointments are available for same day appointment requests. Patients have the right to see the GP of their choice but this may cause a delay in being seen.
All new patients are offered an appointment for a New Patient Health Check (NPHC) at the point of registration.
Our telephone lines are usually very busy, therefore we would like to kindly suggest that you only telephone between 08:00 and 10:00 if you wish to make either an appointment for that day, or you are in urgent need of medical attention or you need to cancel an existing appointment. For all routine enquiries, results, administration enquiries please call after 11:00.
When booking an appointment you may be asked the nature of the call. This is purely to ensure that we direct your requirement to the appropriate person / person’s. (For example some services and requests can be processed by our Reception / Administration Team and may save you valuable time).
Consultations are by appointment and can be booked in person at the surgery, by telephone during the office hours or alternatively on-line.
We aim to see patients within 20 minutes upon arrival of their appointment and if this is not the case then an explanation will be provided. We hope you will all bear with us, as some patient’s appointments can take longer than their scheduled appointment time.
With patient’s needs at the heart of everything we do, we strive to deliver the care and support that maybe required within our community.
Access to the health centre and its consulting rooms are accessible for disabled visitors.
Register for Patient Access
Log on wherever you are with the free ‘patient access’ service to book appointments, view your medical records and request repeat prescriptions. Please visit the surgery and ask to register online so that we can give you your unique log in details.
Patient Participation Group (PPG)
Do you want to make a real difference and get involved with your GP practice? Then become a PPG member.
PPGs are groups of active volunteer patients who work in partnership with practice staff and GPs.
Groups meet face to face with practice staff at agreed times.
PPGs help to improve, change and develop patient services.
This unique partnership between patients and practices is essential to achieving high quality and responsive care.
If you are interested in becoming a member of a patient participation group at your local practice, please speak to practice staff.
You can make a difference!
We hope you had a positive experience with us at The St James Practice, please feel free to tell us about your visit at:
We strive to deliver the best possible service to our patients, and you feedback whether good or bad is always appreciated and it enables us to enhance the services in which we provide to you.
(Site updated 18/01/2017)