Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attracts charges. Examples include the following:

  • Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates *

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

* Please note we cannot provide Hepatitis B immunisations for Occupation purposes. Please speak with your employer directly (who have a duty to care to provide a safe working environment) who can make arrangements for another health provider to assess the requirement for you to have such vaccines.

Non-NHS Request Patient Information

Why do GPs charge a fee?
The NHS provides most health care to most people free of charge, but there are exceptions. Prescription charges have existed since 1951 and there are a number of other services for which fees are charged. Some services are not covered by the NHS; for example; medical reports for insurance companies, claims on private health insurance and other letters and forms which require the doctor to review the patients’ medical records. GPs are not employed by the NHS, they are self-employed, and they have to cover their costs, staff, buildings, heating, lighting etc. in the same way as any small business. The NHS only pays doctors for specific NHS work, but for non-NHS the fee has to cover the doctor’s costs.

What is covered by the NHS and what is not?
The government’s contract with GPs covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure the information provided is true and accurate.

Why does it sometimes take my GP a long time to compete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients. Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time. In addition non-NHS work must e undertaken outside of NHS contracted time.

I only need the Doctors signature, what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. Therefore in order to complete even the simplest of forms, the doctor needs to check the patient’s entire record. Carelessness or an inaccurate report can have serious consequences for the doctor, the General Medical Council or even the Police.

What will the charge be for my request?
Please see price list about any fees that will apply to your request.

What is the process of putting in a request?
Please complete the form fully. Failure will result in your request being cancelled; you will have to complete another request form. You can make a request via e-consult; however you will be advised to complete the form.

Do I need to provide consent?
Yes, please ensure written consent is provided at the time of request, otherwise there will be a delay in processing your request.

What happens after I complete the request form?
You will be contacted after your request has been received by us and informed of the exact fee that is applicable. This should be paid in advance in full. Your request will then be processed and you will be contact when it is ready to collect / view. If you are paying for the request please note; we only accept cash payment at reception. You will be provided with a receipt of payment for your reference.

How long does it take to process requests?
Your request will not be processed urgently. Please allow 4 weeks for requests to be completed. Medical records are sent off after 20 working days. Requests will only be processed upon receipt of full payment. Any delay will be a result of non-payment from the requesting party i.e. insurance company, solicitor or Job centre.

Can I view my request once it is complete?
Yes, as long as you have requested to view your medical records prior to them being sent off to your insurance company / solicitor. Please let them know in advance. This will delay us sending your records off by an additional 21 days.

What happens after my request is ready?
Completed requests can be collected Monday to Friday between 9-4pm. Our secretary will be available during these hours should there be any queries. If someone is collecting on your behalf, please ensure they bring written consent from you that you give permission for them to do so. All requests should be collected within 3 months. They will be discarded after this date and you will have to re-request if you require this information again. The same fees will apply.