Appointments

To make an appointment please visit the Consulting Room

Appointment System

We have a flexible appointment system that allows patients to book routine appointments online around other commitments while offering same daycare in urgent cases when needed.

We would like to take this opportunity to remind you that one appointment is one problem only. As you can understand, GPs need more time to deal with your problems as each appointment is only 10 minutes. If you have more than one problem, or require an interpreter then please call the surgery direct to book a double appointment. Please do not do this via online patient access.

Please ensure you turn up in time for your appointment. If you are more than 10 minutes late for your appointment you will need to rebook.

Emergency Appointments

If you require urgent medical attention that cannot wait for a routine appointment, you will be asked for a contact number and a brief explanation of the medical emergency. A Clinician will then give you a callback and either offer treatment over the phone or book you an appointment where appropriate. If an emergency appointment is needed please contact the Practice on 020 3233 0870 as early as possible during surgery hours, this means as close to 08:00 as possible. In a life-threatening emergency please call 999.

Telephone Appointments

Separate to the daily Telephone Triage system we use for urgent appointments, patients can also book a routine telephone call with a GP for things that don’t require a face-to-face consultation. These can be helpful if you feel that you don’t need a physical examination or have a clinical query such as discussing results.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. It is practice policy to review the registration of patients who continually fail to attend their appointments ultimately resulting in removal from the practice list.

One Appointment, One Problem

How to make the most of your appointment

The majority of GP and nurse appointments are ten minute duration. We ask that you try to observe the “One appointment, one problem” ethos.

We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot.

Please also note that your appointment is for you only. Please do not ask the doctor to deal with the problems of a child or other relative in the same appointment slot.

Please make a separate appointment for your child/relative if they need to be seen as well.

Patient Appointment Checklist

  • Ask yourself – how urgent is my problem? Do I need to be seen urgently today? Could I seek advice from an alternative source? Would it be better for me to wait and see a doctor who knows my condition?
  • If a doctor runs late – is it because they are spending necessary time with the patient? One day you may appreciate them running late to help you.
  • Before you come for your appointment – work out what’s really wrong with you. Make short notes that describe your symptoms.
  • During your appointment – get to the point!
  • Don’t save important issues until the end.
  • Do wear accessible clothing – in case you need to undress for an examination.
  • At the end of your consultation – make sure you understand what has been agreed and what is happening next.