Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

(AAA) Abdominal Aortic Aneurysm Screening
- New
14/08/2019
AAA screening is offered to men during the year they turn 65 as they are most at risk of AAAs. AAA screening is a way of checking if there's a bulge or swelling in the aorta, the main blood vessel that runs from your heart down through your tu Read more
Your GP Should Not Prescribe These Medicines
- New
29/07/2019
The NHS is asking doctors to stop or greatly reduce the prescribing of certain medicines or treatments. This is because the medicines are: Not as safe as other medicines OR Not as good (effective) as other medicines OR More expensive than Read more
Are you a Carer?
- New
29/07/2019
Do you care for a relative, partner or friend who cannot manage without this support due to illness, frailty or disability? Do you provide help in an unpaid capacity? If you have answered yes, you are a carer. The Waltham Forest Carers A Read more
Transport for London
- New
29/07/2019
Please carry water with you in hot weather Please help others off the train if they are ill, we can provide better care on the platform If you feel unwell while on a train, ask for a seat Read more
Prescribing of over the counter medicines is changing
- New
29/07/2019
Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of short-term, minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your Read more
Important notice regarding Boots Pharmacy – The Mall Walthamstow
- New
29/07/2019
As you may be aware the Boots store in The Mall Walthamstow is currently closed following a fire in the centre. Please contact them on 07341074654 or 07341074691 between 10.00am to 5.30pm to discuss arrangements relating to your prescriptions. Read more
Beat The Heat
- New
29/07/2019
Read more
Did you know that no amount of antibiotics can cure your cold?
- New
19/07/2019
Colds, most coughs, sinusitis, ear infections and sore throats get better without any antibiotics, as your body can usually fight these infections on its own. The best way to treat most colds, coughs or sore throats is plenty of fluids and res Read more
One Appointment, One Problem
08/07/2019
Weekend and Evening Appointments
05/12/2018
The Sit and Wait Clinic
31/08/2018
New Patients
12/01/2018

The St James Practice

CQC Inspected and Rated
Good

We are currently CLOSED.

The St James Practice

News

The St James Practice

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

The St James Practice

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):